Policies

1) Scope of Services

These Terms apply to the Services we own, operate, host, license, support, or provide, including:

• Public Sites: mtm.business, public policy pages, landing pages, contact forms, referral forms, review forms, and other pages we host or maintain.
• Software & CRM: dashboards, portals, accounts, customer records, leads, clients, companies, projects, tasks, files, notes, notifications, analytics, reports, permissions, and support tools.
• Commerce & Operations: storefront, checkout, orders, shipping or pickup workflows, customer accounts, subscriptions, donations, campaigns, events, tickets, registrations, forms, and related business workflows.
• Professional Services: website development, custom development, implementation, integrations, technical support, consulting, and related work described in an order, statement of work, proposal, invoice, or subscription plan.

If a separate signed order, statement of work, or written agreement applies to a specific project or service, that document controls if it conflicts with these Terms for that project or service.

2) Privacy

Please review our Privacy Policy, which describes how we collect, use, disclose, and protect information in connection with the Services. The Privacy Policy is incorporated into these Terms by reference.

3) Eligibility; Accounts

You must be 18 years of age or older, or the age of majority in your state, to create an account, purchase Services, or enter into a contract with MTM. If you use the Services on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.

You are responsible for maintaining accurate account information, protecting account credentials, managing user permissions, and all activity that occurs under your account. Notify us promptly of suspected unauthorized access or security concerns.

4) Electronic Communications & E-Sign

You consent to receive communications from us electronically, including email, in-app messages, account notices, invoices, posted notices, and other electronic records. You agree that electronic communications, records, signatures, notices, and disclosures satisfy any legal requirement that they be in writing to the extent permitted by law.

5) License & Access

Subject to these Terms and any applicable order or subscription plan, MTM grants you a limited, revocable, nonexclusive, nontransferable, non-sublicensable license to access and use the Services for your internal business purposes or other expressly permitted use.

• No resale, sublicensing, rental, lease, timesharing, or service bureau use except as expressly authorized in writing.
• No scraping, data mining, robots, harvesting, or automated access except as expressly permitted by MTM.
• No copying, framing, mirroring, or enclosing MTM trademarks, content, or proprietary information without written consent.
• No use of the Services to build, benchmark, or train a competing product or service.

6) Client & User Responsibilities

Clients and users are responsible for how they configure and use the Services, including the legality, accuracy, quality, and appropriateness of content, products, services, campaigns, forms, customer records, lead data, employee data, event data, donor data, files, communications, and workflows they submit, upload, collect, or process.

• Notices & Consent: You are responsible for providing required notices and obtaining required permissions, consents, authorizations, and rights for information, content, messages, transactions, and integrations you use with the Services.
• End Users: If you operate a storefront, donation page, event page, form, portal, or CRM/software installation for your own customers, donors, attendees, leads, contacts, employees, or other end users, you are responsible for your relationship with those end users and for any terms, notices, refunds, fulfillment, tax, compliance, or customer service obligations that apply to your offerings.
• Permissions: You are responsible for assigning appropriate roles, limiting access to authorized users, removing access when no longer needed, and monitoring account activity.
• Compliance: You must use the Services only in compliance with applicable laws, contracts, third-party platform rules, payment network rules, and these Terms.

7) Acceptable Use

• No unlawful, fraudulent, deceptive, abusive, harmful, infringing, defamatory, obscene, harassing, discriminatory, or otherwise objectionable activity.
• No interference with, disruption of, overload of, or unauthorized access to the Services, networks, systems, accounts, or data.
• No reverse engineering, decompiling, disassembling, modifying, or creating derivative works from the Services except where restrictions are unenforceable under applicable law.
• No impersonation, misrepresentation, phishing, spoofing, spam, malware, malicious code, or unauthorized advertising or messaging.
• No collection, upload, or processing of information you are not authorized to collect, submit, access, use, or process.

8) User Content, Client Data & Feedback

"User Content" means content, files, data, records, text, images, media, documents, reviews, messages, feedback, products, service descriptions, campaign details, event details, customer information, donor information, lead information, and other materials submitted to or through the Services by you or on your behalf.

You retain ownership of your pre-existing User Content. You grant MTM a nonexclusive, worldwide, royalty-free license to host, store, reproduce, process, display, transmit, modify, and otherwise use User Content as needed to provide, secure, support, maintain, improve, and document the Services, comply with law, enforce these Terms, and exercise rights under an applicable order or agreement.

You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases needed to submit User Content and allow MTM to process it as described in these Terms and the Privacy Policy. MTM may, but is not obligated to, monitor, edit, disable, or remove User Content that may violate these Terms or law.

9) Reviews, Testimonials & Referrals

If you submit a review, testimonial, referral, rating, case-study input, comment, or similar feedback, you represent that it is truthful, reflects your honest experience or opinion, and does not include confidential information or violate anyone's rights. You are responsible for disclosing any material connection if required by law or platform rules.

You grant MTM permission to use, reproduce, publish, display, edit for length or clarity, and distribute your feedback, name, company name, and related non-confidential information for operating, improving, and promoting the Services, unless we agree otherwise in writing.

10) Intellectual Property

The Services, software, interfaces, designs, workflows, databases, templates, libraries, code, documentation, content, trademarks, service marks, logos, and know-how are owned by MTM or its licensors and are protected by U.S. and international intellectual property laws.

Trademarks: "Modern Tech Media," "MTM," "mtm.business," and associated marks are MTM trademarks or service marks. Third-party trademarks and service names are the property of their respective owners. References to third-party services do not imply endorsement, sponsorship, or affiliation.

11) Software, Updates, Beta & Outputs

We may provide software, hosted tools, scripts, code, workflows, templates, or configurations as part of the Services. You may use them only as permitted by these Terms, your plan, and any applicable order.

We may provide updates, upgrades, patches, maintenance, feature changes, new modules, or replacements from time to time. Some features may be labeled beta, preview, experimental, early access, or similar. Those features are provided for evaluation, may be incomplete, may change, and may be discontinued at any time.

If the Services include automated workflows, analytics, reporting, recommendations, generated outputs, or similar features, outputs may be incomplete or inaccurate. You are responsible for reviewing outputs and deciding whether they are appropriate for your use.

12) Custom Development; Ownership; Client Materials

• Client Materials: You retain ownership of your pre-existing content, data, marks, brand assets, product information, business information, and other materials you provide. You grant MTM a license to use them to provide the Services.
• MTM Materials: MTM owns and retains all rights in the Services, software, platforms, frameworks, templates, libraries, components, methods, workflows, tools, documentation, and know-how, including improvements and derivative works.
• Deliverables: Unless a signed order or statement of work states otherwise, MTM retains ownership of deliverables and grants you a nonexclusive license to use them with the Services for your internal business purposes.

If a signed order or statement of work specifies different ownership, license, acceptance, payment, delivery, or support terms, that written document controls for that project.

13) Third-Party Services & Integrations

The Services may use, connect to, or integrate with third-party services, including payment processors, hosting providers, analytics providers, communication tools, email/SMS providers, shipping carriers, tax tools, authentication providers, advertising or measurement platforms, support tools, and other applications.

• MTM-Selected Providers: We may use third-party providers to host, secure, support, measure, bill, and operate the Services.
• Client-Enabled Integrations: You may choose to connect or enable third-party services for your account, storefront, forms, events, donations, analytics, communications, or workflows. You are responsible for those choices and for complying with the third party's terms, privacy practices, fees, and rules.
• No Control: We do not control third-party services and are not responsible for their acts, omissions, downtime, data handling, fees, changes, or discontinued features.

14) Subscriptions, Payments, and Billing

• Billing Authorization: You authorize MTM and our payment processor, including Stripe where used, to charge your payment method for recurring fees, one-time fees, usage fees, taxes, implementation fees, add-ons, renewals, and other charges you authorize or that apply under your order, invoice, or plan.
• Auto-Renewal: Subscriptions renew until canceled unless your order or plan states otherwise. You must cancel before the next billing cycle to avoid the next charge. Cancellation takes effect at the end of the current billing period unless otherwise stated.
• Pricing & Changes: We may change prices, plans, included features, limits, or billing terms. We will provide advance notice of material changes when required or when they affect an active paid subscription.
• Failed Payments: We may retry charges, request an updated payment method, suspend access, limit features, pause work, or terminate Services if payment is not received.
• Taxes: You are responsible for applicable taxes, duties, and governmental charges. We may collect and remit taxes where required.
• Refunds: Unless stated otherwise in an applicable order, plan, or refund policy, or required by law, fees are nonrefundable and we do not provide credits for partial billing periods.
• Chargebacks: Please contact us first to resolve billing concerns. Unauthorized or improper chargebacks may be treated as a breach of these Terms.

Stripe: Stripe may process payment information as an independent controller for certain payment, fraud prevention, compliance, and security purposes. Stripe's terms and privacy policy apply to its processing.

15) Storefronts, Orders, Donations, Events & Transactions

The Services may help clients create storefronts, checkout flows, customer accounts, subscriptions, order records, donation pages, campaigns, event pages, ticketing, registrations, forms, reports, and related workflows. Unless MTM expressly states in writing that we are the seller, merchant of record, fundraiser, event organizer, shipper, tax collector, or fulfillment provider for a specific transaction, the client operating that page or workflow is responsible for the transaction and the related customer, donor, attendee, or end-user relationship.

• Clients are responsible for product and service descriptions, prices, taxes, coupons, refunds, returns, cancellations, chargebacks, donation receipts, event rules, shipping, pickup, fulfillment, customer support, and legal compliance for their offerings.
• Payment processor fees, bank fees, chargeback fees, taxes, shipping fees, carrier fees, app fees, integration fees, or other third-party charges may apply. MTM does not charge transaction fees on client sales unless a written order or plan expressly states otherwise.
• Orders, donations, registrations, tickets, subscriptions, and other transaction features may depend on third-party providers such as Stripe, shipping carriers, tax tools, email/SMS tools, or analytics tools.

If MTM sells its own products or services directly to you, the order, invoice, checkout, refund policy, or applicable written terms for that purchase will control.

16) Analytics, Reporting & Source-of-Truth Records

Website analytics, CRM reporting, attribution, journey tracking, traffic sources, lead tracking, cart activity, conversion reporting, and similar measurements are intended to provide directional business insight. Some data depends on tracking signals, metadata, browser behavior, consent settings, device settings, third-party services, integrations, and other sources, so analytics and reports may not be complete, exact, uninterrupted, or error-free.

For financial reporting, accounting, tax, dispute, refund, payout, and revenue verification, you should verify orders, payments, donations, subscriptions, and revenue directly in the applicable source of truth, such as Stripe, your bank, your accounting system, or another authoritative transaction record.

17) Availability, Support & Service Changes

We work to provide reliable Services, but availability can be affected by maintenance, updates, third-party providers, security events, internet issues, hosting conditions, user configuration, or events outside our control. We do not guarantee uninterrupted or error-free operation unless a separate written service level agreement expressly applies.

Support, response times, implementation work, backups, maintenance, feature access, usage limits, storage, bandwidth, and custom work may vary by plan, order, or statement of work. We may modify, suspend, discontinue, or replace features to maintain, secure, improve, or comply with law for the Services.

18) Sensitive or Regulated Data

Do not submit, configure, or use the Services to collect or process health information, financial account credentials, government IDs, precise geolocation, children's data, biometric data, criminal history, highly sensitive personal information, or other specially regulated data unless MTM has expressly approved that use in writing and any required contractual terms, safeguards, and compliance obligations are in place.

19) Disclaimer of Warranties

THE SERVICES, INCLUDING SOFTWARE, CONTENT, HOSTING, DASHBOARDS, ANALYTICS, INTEGRATIONS, BETA FEATURES, SUPPORT, AND DELIVERABLES, ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MTM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR THAT ANY OUTPUT, ANALYTICS, LEAD, SALE, CONVERSION, REVENUE, OR BUSINESS RESULT WILL BE ACHIEVED.

20) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MTM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST DATA, DATA CORRUPTION, SECURITY INCIDENTS, BUSINESS INTERRUPTION, SUBSTITUTE SERVICES, OR LOST BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO MTM FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100) IF YOU PAID NOTHING FOR THOSE SERVICES.

21) Indemnification

You agree to defend, indemnify, and hold harmless MTM and its affiliates, officers, employees, contractors, agents, licensors, and suppliers from and against claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, User Content, Client Data, products or services you offer, transactions you process, messages you send, integrations you enable, your breach of these Terms, your violation of law or third-party rights, or disputes with your customers, donors, attendees, leads, contacts, users, vendors, employees, contractors, or other third parties.

22) Suspension and Termination

We may suspend, limit, or terminate access to the Services if you violate these Terms, fail to pay amounts due, create security or legal risk, misuse the Services, exceed plan limits, or if suspension is needed to protect the Services, MTM, users, clients, third parties, or the public.

You may cancel as described in your account, order, plan, or by contacting us. Cancellation does not relieve you of fees already due. Sections that by their nature should survive termination, including payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnity, dispute resolution, and general provisions, will survive.

23) Modifications to Services or Terms

We may modify the Services or these Terms from time to time. If we make material changes to these Terms, we will post updated Terms with a new effective date and may provide additional notice when required. Your continued use of the Services after updated Terms take effect means you accept the updated Terms.

24) Governing Law; Venue

These Terms and disputes arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to the arbitration section below, the state and federal courts located in Palm Beach County, Florida will have exclusive jurisdiction and venue for disputes that may be filed in court.

25) Binding Arbitration; Class Action Waiver

Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules. The arbitration will be conducted in Palm Beach County, Florida, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions: Either party may bring an individual action in small claims court or seek injunctive or equitable relief in court for claims related to intellectual property, confidentiality, security, unauthorized access, or misuse of the Services.

Class Action Waiver: Disputes must be brought only in your or our individual capacity, not as a plaintiff, class member, or representative in any class, collective, representative, consolidated, or private attorney general proceeding.

If any part of this arbitration section is found unenforceable, that part will be severed to the minimum extent necessary, and the rest of this section and these Terms will remain in effect to the maximum extent permitted by law.

26) Force Majeure

We will not be liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, labor disputes, supply chain issues, government actions, war, terrorism, civil unrest, utility failures, internet failures, hosting failures, cyberattacks, payment network issues, third-party service failures, or other events outside our reasonable control.

27) Notices

We may provide notices by email, in-app messages, account notices, posted notices, or other reasonable electronic means. Legal notices to MTM should be sent to mtm.customers@gmail.com with the subject line "Legal Notice."

28) Entire Agreement; Severability; Assignment; No Waiver

These Terms, together with any applicable order, statement of work, invoice, plan terms, posted policies, and other terms incorporated by reference, are the entire agreement between you and MTM regarding the Services. If any provision is unenforceable, it will be modified or severed to the minimum extent necessary, and the remainder will remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Our failure to enforce any provision is not a waiver.

29) Contact

Questions about these Terms or the Services can be sent to: mtm.customers@gmail.com

30) Additional Policies

Additional policies, plan terms, support terms, service level terms, shipping terms, return terms, acceptable use requirements, data processing terms, or project-specific terms may be posted on the site, included in an order or statement of work, or otherwise provided for a Service. Those terms are incorporated by reference when they apply.

1) Who We Are & Contact

Modern Tech Media, LLC is a Florida, USA company.

Email: mtm.customers@gmail.com

2) Scope

This Policy applies to personal information we collect or process:

• On mtm.business and other websites, landing pages, policy pages, contact forms, referral forms, review forms, and public pages we host, operate, or maintain;
• In MTM software, CRM, portals, dashboards, storefronts, donation tools, event tools, accounts, order tools, analytics, support tools, and related installations that link to or reference this Policy;
• In emails, support requests, calls, messages, forms, and other communications between you and us;
• Through third-party services and integrations we use or support to provide the Services.

This Policy does not apply to websites, services, or integrations we do not control. A business client using MTM software may also provide its own privacy notice for information it controls.

3) Our Role & Client Data

MTM Data. We may collect and use personal information for our own business purposes, such as operating mtm.business, managing MTM accounts, billing, support, communications, security, analytics, and service improvement.

Client Data. When we provide CRM software, hosted pages, portals, dashboards, forms, storefront, donations, events, analytics, or custom solutions for a business client, we may process personal information on that client's behalf. In those cases, the client may determine why and how certain customer, donor, registrant, lead, employee, contact, or end-user information is processed, and we process that information as a service provider/processor under our contract with the client and applicable law.

4) Information We Collect

The information collected depends on the Services, modules, forms, and integrations enabled or configured.

A. Information You Provide

• Account & Profile: name, email, password, company, role, phone, billing details, addresses, account preferences, and user permissions.
• Transactions & Subscriptions: plan selections, renewal status, invoices, tax status, purchase history, receipts, refunds, disputes, and related billing records.
• Storefront, Order & Customer Account Data: products or services viewed or purchased, cart activity, abandoned carts, order details, SKUs, options, documents, delivery or pickup information, shipping details, coupons, taxes, customer accounts, and order status information.
• Donation & Campaign Data: one-time or recurring gift details, campaign selections, donor records, in-honor-of fields, messages, refund or cancellation information, and related payment status.
• Event & Ticketing Data: registrations, RSVPs, ticket purchases, sponsorships, raffles, add-ons, seating, check-in, scoring, sponsor information, gallery or event media, and event operations records.
• CRM & Operational Records: clients, companies, leads, contacts, projects, tasks, notes, files, attachments, mail, blogs, notifications, permissions, activity history, marketing approvals, and follow-up work.
• Support & Communications: messages, tickets, attachments, feedback, form submissions, consultation requests, referral submissions, reviews, and other communications.
• Content You Upload: text, images, documents, media, files, and other materials submitted through the Services.

B. Information Collected Automatically

• Usage & Log Data: pages visited, links clicked, actions taken, dashboard activity, form activity, feature usage, timestamps, referring URLs, error logs, and security events.
• Analytics & Journey Data: traffic sources, marketing outcomes, product views, add-to-cart activity, conversions, abandoned carts, page journeys, source outcomes, and other reporting data where enabled.
• Device & Technical Data: IP address, non-precise location inferred from IP, browser, operating system, network information, screen resolution, device identifiers, and similar technical data.
• Cookies & Similar Technologies: see Section 10.

C. Information from Service Partners and Integrations

• Payments: data from Stripe about charges, invoices, disputes, refunds, subscriptions, and payment events.
• Hosting, Security, Analytics, Support & Communications: operational data from vendors we use to run, protect, measure, support, and communicate about the Services.
• Client-Enabled Integrations: information from third-party tools a client chooses to connect or enable, such as payment, shipping, tax, marketing, email/SMS, analytics, or authentication services.

5) Information About Others

Some Services allow users or clients to submit information about other people, such as referred contacts, customers, donors, event attendees, sponsors, leads, staff, or additional contacts. If you submit information about another person, you are responsible for having the authority, notice, consent, or other lawful basis required to provide that information.

6) How We Use Information

• Provide, operate, host, support, and maintain the Services.
• Create and manage accounts, log-ins, dashboards, subscriptions, renewals, permissions, and user settings.
• Process payments, billing, taxes, refunds, chargebacks, disputes, donations, event transactions, ecommerce orders, and subscription activity.
• Manage storefronts, orders, customer accounts, donations, campaigns, events, tickets, leads, CRM records, projects, tasks, files, notifications, blogs, forms, and related business workflows.
• Communicate with you about service, transactional, administrative, account, billing, support, security, and marketing matters.
• Secure, monitor, maintain, troubleshoot, debug, and improve the Services.
• Perform analytics, reporting, attribution, journey analysis, source outcomes, ecommerce reporting, and operational diagnostics where enabled.
• Detect and prevent fraud, abuse, security risks, unauthorized access, and illegal activity.
• Comply with laws, respond to lawful requests, enforce agreements, and protect rights, privacy, safety, or property.

7) How We Disclose Information & Third-Party Services

• Service Providers/Processors: vendors that help provide hosting, infrastructure, payments, security, analytics, support, email/SMS, shipping, tax, file storage, backups, and other operational services.
• Business Clients: if you interact with a CRM/software installation, storefront, form, event, donation page, or portal operated for a business client, relevant account, order, donation, event, lead, contact, activity, or support information may be available to that client as part of the Services.
• Client-Enabled Integrations: third-party services a client chooses to enable or connect may receive information needed to perform their function and are governed by their own terms and privacy practices.
• Business Transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• Legal & Safety: to comply with law, subpoenas, court orders, lawful requests, or to protect rights, privacy, safety, or property.
• With Your Direction or Consent.

We do not sell personal information. We do not disclose personal information to third parties for their own direct marketing purposes. We do not use cross-context behavioral advertising unless disclosed in this Policy or an applicable notice, and if legally required we will provide appropriate choices.

8) Payments

We use Stripe for payment processing for MTM billing and, where enabled, ecommerce, donations, events, subscriptions, or other transactions. We do not store full credit or debit card numbers on our systems. Stripe collects and processes card data directly and may process personal information as an independent controller for fraud prevention, compliance, and payment operations. We may receive limited payment metadata, such as invoice status, payment status, last four digits, card brand, expiration month/year, billing address, and transaction results.

9) Privacy Requests & Applicable State Rights

Depending on applicable law and your relationship to the Services, you may be able to request access to, correction of, deletion of, or a portable copy of certain personal information, or object to or opt out of certain processing activities where legally required.

To make a privacy request, email mtm.customers@gmail.com with the subject "Privacy Request" and describe the request. We may need to verify your identity or authority before responding. If we deny a request in whole or in part, you may appeal by replying with the subject "Privacy Appeal."

If your request concerns Client Data controlled by a business client, we may direct you to that client or assist the client in responding as required by our contract and applicable law. We will not discriminate against you for exercising privacy rights that apply to you.

10) Cookies, Analytics, Tracking & Do Not Track

We use cookies, pixels, session storage, local storage, and similar technologies to operate, secure, measure, and improve the Services. Third parties may collect information through these technologies when they provide analytics, security, payment, marketing measurement, embedded content, or other services that are enabled or configured.

• Strictly Necessary: sign-in, security, fraud prevention, account sessions, checkout, and core features.
• Functional: remember choices, settings, preferences, and form state.
• Performance/Analytics: understand traffic, sources, pages, journeys, feature usage, forms, ecommerce activity, conversions, product views, carts, and abandoned carts where enabled.
• Advertising/Measurement: used only where enabled or configured for measurement, attribution, or marketing. We do not currently use cross-context behavioral advertising unless disclosed in this Policy or an applicable notice.

Controls: Most browsers let you block or delete cookies. Disabling some cookies may limit functionality. If a cookie banner or preference center is provided, your selections will apply through that tool.

Do Not Track: We currently do not respond to browser Do Not Track signals. If applicable U.S. law requires recognition of browser privacy signals for a feature we enable, we will honor those signals as required.

11) U.S.-Focused Services & Hosting

We host and process data primarily in the United States. We do not target, market to, or onboard clients outside the United States. Because public websites can be accessed from many locations, technical data such as IP address, device information, logs, and analytics events may be processed if someone outside the United States visits a public page. If you are outside the United States, the Services are not intended for your use.

12) Children and Minors

MTM's own websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 for our own business purposes. If you believe a child has provided personal information to us directly, contact us and we will take appropriate steps.

A business client may use CRM/software features for youth programs, event registrations, referrals, or records involving minors. In those cases, the business client is responsible for required notices, consents, permissions, and legal compliance. Clients must not use the Services for services directed to children under 13 or for regulated children's data unless MTM has expressly approved that use in writing.

13) Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Transport: HTTPS/TLS for data in transit where supported.
• Access Controls: account credentials, role-based access, permissions, and administrative controls where supported by the Services.
• Operational Safeguards: monitoring, backups, logging, maintenance, and security review practices appropriate to the Services.
• Payments: Stripe is PCI-compliant and processes card data directly; we do not store full card numbers.

14) Data Retention

We retain personal information for as long as necessary to provide, support, secure, and improve the Services; comply with tax, accounting, anti-fraud, security, contractual, and legal obligations; resolve disputes; enforce agreements; maintain backups; and operate our business. For Client Data, retention may also depend on the business client's instructions, account status, configuration, contract, export needs, deletion requests, and legal obligations. We may delete or anonymize information when it is no longer needed.

15) Client & User Responsibilities

• Password Security: keep credentials confidential and notify us promptly of suspected unauthorized use.
• Accurate Information: keep account, billing, and contact details accurate and up to date.
• Client Notices & Consents: clients that operate or configure CRM/software features are responsible for required privacy notices, consents, collection practices, lawful instructions, data accuracy, and requests from their own users, customers, donors, registrants, leads, or contacts.
• Sensitive or Regulated Data: do not submit or configure the Services to collect health information, financial account credentials, government IDs, precise geolocation, children's data, biometric data, or other specially regulated data unless MTM has expressly approved that use in writing and any required contractual terms are in place.
• Authorized Use: use the Services only with information you are authorized to collect, submit, access, or process.

16) Communications Preferences

You may unsubscribe from marketing emails using the link in those messages or by contacting us. Service, transactional, security, account, billing, legal, and administrative messages are required to deliver the Services and may not be available for opt-out while you maintain an account or active relationship with us.

17) Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy with a new effective date and, when required, provide additional notice. We intend to review this Policy periodically and when the Services add materially different data flows, integrations, or categories of information.

18) Contact Us

Questions or requests regarding this Policy or personal information can be sent to: mtm.customers@gmail.com